Return & Replacement Policy
At Nrdesign Studio, every artwork is carefully produced to order with dedicated attention to quality, craftsmanship, and presentation. Each piece is prepared according to your selected artwork, dimensions, canvas type, and finish. We want every artwork to arrive in excellent condition and are committed to providing prompt assistance whenever an issue occurs.
1. Made-to-Order Artwork
All Nrdesign Studio artworks are produced individually upon order confirmation.
Because each piece is made specifically to your selection, all sales are final. We do not accept returns, exchanges, or voluntary cancellations for:
- Change of mind or personal preference.
- Incorrect size, artwork, or finish selected during purchase.
- Color variations on screens or altered interior design plans.
2. Damaged, Defective, or Incorrect Artwork
If your artwork arrives damaged, defective, or incorrect, please contact us at info@nrdesign.gr within 7 days of delivery, with your order number and clear photographs of the issue and the packaging.
Once the issue is confirmed:
- We will arrange a complimentary replacement, including shipping, at no additional cost.
- You will not be required to return the damaged artwork.
3. What Qualifies for Replacement?
Complimentary replacements are issued for confirmed issues, including:
- Canvas or frame damaged during transit.
- Torn, punctured, or significantly scratched artwork surfaces.
- Printing defects or clear manufacturing errors.
- Incorrect artwork, size, or product type delivered.
Minor variations in color or appearance caused by screen calibration, display lighting, or material textures are natural characteristics of physical artwork and are not considered defects.
4. Order Cancellations
Because our production system processes orders immediately upon placement, orders cannot be cancelled, changed, or recalled once confirmed.
Please review your selection, sizing, and shipping details carefully before completing your purchase.
5. Incorrect Shipping Address
Please check your shipping address carefully before you complete your purchase. If you notice a mistake, contact us immediately at info@nrdesign.gr with your order number. Changes to the address are only possible before the order is dispatched. If an order is delivered to an incorrect address because the address was entered incorrectly, any cost of re-shipping is the customer's responsibility.
6. Contact Nrdesign Studio
For questions regarding your order, delivery issues, or replacement requests, please contact:
Nrdesign Studio
Email: info@nrdesign.gr
Please include your order number so we can assist you promptly.